Financial Data

Where payments are made directly to us we may hold limited payment information necessary for invoicing and accounting purposes.

Where payments are processed through Wix, Stripe, PayPal or other secure payment providers, we do not receive or store your full debit or credit card details.

Technical Data

When you use our Website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Cookies and similar technologies

Communications Data

This may include:

• Emails

• Website enquiries

• Social media messages

• Customer support requests

• Feedback or evaluation forms

Course and Service Data

Where applicable we may collect information relating to:

• Courses purchased

• Progress within online programmes

• Attendance at live events

• Training bookings

• Consultancy projects

• Membership subscriptions

2. Special Category Information

Our Services relate to domestic abuse, trauma-informed education and professional development.

We recognise that some individuals may voluntarily disclose personal experiences during enquiries, training or other interactions.

We ask that you only provide personal information that is necessary for the Service requested.

Where sensitive personal information is voluntarily provided, it will only be processed where there is an appropriate lawful basis under UK GDPR.

Please note that our educational Services are not therapy, and we do not routinely request or require detailed personal histories.

3. How We Use Your Information

We use your personal information to:

• provide access to online courses;

• deliver educational materials;

• arrange workshops, consultancy and bespoke training;

• administer memberships;

• communicate with you regarding bookings;

• respond to enquiries;

• issue quotations and invoices;

• process payments;

• provide customer support;

• improve our Services;

• maintain business records;

• comply with legal obligations.

4. Our Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases.

Contract

Where processing is necessary to provide the Services you have requested, including:

• delivering online courses;

• providing consultancy;

• arranging workshops;

• processing payments;

• administering memberships.

Legitimate Interests

Where necessary for the effective running of our business, including:

• responding to enquiries;

• improving our Services;

• preventing misuse of our Website;

• maintaining the security of our systems.

Legal Obligation

Where we are required to comply with legal or regulatory requirements, including:

• HMRC record keeping;

• accounting obligations;

• fraud prevention.

Consent

Where required by law, such as subscribing to marketing communications, we will ask for your consent.

You may withdraw your consent at any time.

5. How We Share Your Information

We never sell, rent or trade your personal information.

We only share information where necessary with trusted providers, including:

• Wix (website hosting and online learning platform)

• Stripe

• PayPal

• Banking providers

• Accountants and professional advisers

• IT and email service providers

• Government authorities where required by law

Each provider is responsible for maintaining appropriate security and complying with applicable data protection legislation.

6. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with UK GDPR.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information.

These include:

• SSL encryption through Wix;

• password-protected systems;

• restricted access to personal data;

• secure payment processing through authorised providers.

While no online system can be guaranteed completely secure, we continually seek to protect the confidentiality and integrity of your information.

8. Confidentiality and Safeguarding Boundaries

We recognise that domestic abuse is a sensitive subject.

Any personal information shared with us will be treated respectfully and confidentially within the limits of applicable law.

Participation in our educational Services does not establish a therapeutic, counselling or advocacy relationship.

We do not provide crisis intervention or emergency safeguarding services.

If you believe you or someone else is at immediate risk, you should contact the emergency services by dialling 999 or seek support from an appropriate specialist organisation.

9. Data Retention

We retain personal information only for as long as necessary.

Typically this includes:

Customer and financial records:
Six years following the end of the financial year in accordance with HMRC requirements.

Website enquiries:
Normally up to 24 months unless further contact is requested.

Marketing subscriptions:
Until you unsubscribe or withdraw consent.

Training records:
For as long as reasonably necessary to administer our Services or fulfil contractual obligations.

When information is no longer required, it will be securely deleted or anonymised.

10. Cookies

Our Website uses cookies and similar technologies to:

• improve user experience;

• maintain website functionality;

• understand how visitors use the Website;

• improve our Services.

You may manage your cookie preferences through your browser settings or our Website cookie banner.

11. Your Rights

Under UK GDPR you have the right to:

• access your personal information;

• request correction of inaccurate information;

• request deletion of your information in certain circumstances;

• request restriction of processing;

• object to processing where applicable;

• request transfer of your personal data (data portability);

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

12. Marketing Communications

Where you have chosen to receive updates from us, we may contact you regarding:

• new educational programmes;

• workshops;

• memberships;

• consultancy services;

• events;

• relevant resources.

You may unsubscribe at any time using the link provided in our communications or by contacting us directly.

We will never add you to marketing communications without your consent where consent is required by law.

13. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing personal information.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Kristy Holdsworth: The Professional Survivor®

Email: contact@theprofessionalsurvivor.com

Website: www.theprofessionalsurvivor.com
 

If you remain unhappy with how your information has been handled, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113